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Shipping and Return Policy

Shipping

Vander Haags ships Monday thru Friday with the exception of observed holidays. Products are usually located in one of our warehouses and will be shipped within one business day. Occasionally, products listed are not located in one of our warehouses and (in the case of our recycled items) may need to retrieved from a salvage unit. We will do our best to ship all items within this time frame and often orders placed prior to 2:00 PM Central Time will ship same day.

Shipping times will vary depending on geographical location and carrier. If you need expedited shipping you can call us at 888.940.5030 or click “Get Freight Quote” and specify in the comment section that you require expedited shipping.

In order to maximize the products available to you, certain products on our site may be shipped directly to you from the manufacturer or included in one of our stock orders and then shipped to you. We will do our best to provide you with accurate shipping times when items are fulfilled outside of our warehouse system.

Product Returns

We want you to be satisfied with your order. If you are not completely satisfied with our product, for whatever reason, you can return the item for a full refund within 30 days of your purchase.

In Store Returns:

Bring the item(s) you would like to return to any one of our stores along with your receipt. Any of our sales representatives will be able to assist you with the return.

By Freight Returns:

  • Call us at 888.940.5030 (please have your Order No. handy).
  • Our service representative will provide you with an RGA information for you to include with the shipment.
  • Please package the items on their original pallet, stand or in its original packaging.
  • We will issue credit within two business days of its receipt.

Refunds:

Refunds will be processed within 2 business days of its receipt. The refund will be credited to your original form of payment.

Freight Charges:

Sorry, we do not refund freight charges. Freight charges incurred on returned item(s) is the responsibility of the customer.

Core Returns

Some of our products have a "Refundable Core Charge" ?. You can return you core for a full refund within our core eligibility period (indicated on your receipt) provided the item is "like" the item purchased and in a rebuild-able condition.

In Store Returns:

Bring the core(s) you would like to return to any one of our stores along with your receipt. Any of our sales representatives will be able to assist you with the return.

By Freight Returns:

  • Call us at 888.940.5030 (please have your Order No. handy).
  • Our service representative will provide you with an RGA information for you to include with the shipment.
  • Please package the core(s) on their original pallet, stand or in its original packaging.
  • We will issue credit within two business days of its receipt.

Refunds:

Refunds will be processed within 2 business days of its receipt. The refund will be credited to your original form of payment.

Freight Charges:

Freight charges incurred on returned core(s) is the responsibility of the customer.


Core Definition:

What is a core charge?

Many parts found on trucks, trailers and equipment are designed in a way that they can be remanufactured. A core charge is added as a form of deposit to encourage the recycling of these parts.

The core charge or core price is refunded when you returned your broken, wore or tired part provided that it is "like" the item purchased and in a rebuild-able condition.

Cores can be returned for a refund at time during its eligibility period (normally 6 months) and should be returned in it's original container.

Locations

Vander Haag's Inc has multiple midwest locations with Service Shops, Part Sales, and is a licensed Truck & Trailer Dealer. Locations include:

3809 4th Avenue West
Spencer, IA 51301 view
43.178069 -95.151877
4444 NE 22nd Street
Des Moines, IA 50313 view
41.640224 -93.582005
1423 East 54th St N
Sioux Falls, SD 57104 view
43.594348 -96.707239
50200 189th Street
Council Bluffs, IA 51503 view
41.158046 -95.824699
7501 East US Highway 40
Kansas City, MO 64129 view
39.064629 -94.495822
495 E 150 South Winamac
Winamac, IN 46996 view
41.0334446 -86.5960579

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Affiliations

CAR Logo Automotive Recyclers Association Logo Iowa Certified Automotive Recyclers Environmental Program Logo International Truck Parts Association Logo Iowa Automotive Recyclers Logo