Freight Charges Include
Even though Vander Haag's works hard to negotiate cheaper rates with shipping companies, we understand that freight may seem expensive at times. With the increase in demand for shipping and the shortage of truck drivers, freight companies are constantly increasing their rates. Here at Vander Haag's, we try to give you the best value for your money! Included in your shipping charge is the materials used to package your items, the handling time in packaging your items, and the insurance on your shipment. In order to ensure that every package arrives undamaged, our shipping department will take the time to custom build whatever package/pallet/frame/crate is needed to keep your items safe. We also protect our customers from receiving damaged items by personally insuring every shipment. If your items arrive damaged due to mishandling during shipping, please note it on the BOL and call us as soon as possible to start a freight claim. We will do our best to get you taken care of right away!
Taking all that into account, if the freight charge is still unreasonable it could be a fault in the algorithm we use to calculate freight. As we constantly work to refine this algorithm, there are still times when it returns faulty freight amounts. If this is the case, either select the "Manual Freight Quote" shipping option and complete the checkout process or give us a call at 888-940-5030 to let one of our sales representatives manually calculate freight on your order. We're sorry for this inconvenience, and we appreciate your patience as we try to create the most enjoyable experience possible for our customers!
If you live near one of our 9 locations, we offer free in-store pickup on any order placed online. Select the "In-Store Pickup" shipping option and continue the checkout process to have your items moved to the most convenient store.