Website Account FAQ

How do I set up a service appointment? 

• Follow this link: https://www.vanderhaags.com/schedule.php 

What whole equipment do you sell? 

• We sell a variety of equipment such as Skid Steers, Telehandlers, Fork Lifts, Dozers, and BoomLifts.We also sell equipment from John Deere, Clark, ASV, Genie, Mustang, and more!Follow this link to view our inventory: https://www.vanderhaags.com/Search-Unit.php?inventorytype=equipment-units

How do you get used parts?  

• Our buyer group finds donor trucks and equipment for us. Once we get those trucks to our 6 full-service yards, we inventory and “deman” (de-manufacture) the trucks. We store the trucks in our yards once we remove the engines and transmissions. Click on this link to see how it's done! https://www.youtube.com/watch?v=WnqtQOt17R4  

Is the complete truck available?  

• No. If you see the listing as a part listing, the truck is getting parted out. Our complete, whole trucks are on this link: https://www.vanderhaags.com/Search-Unit.php?inventorytype=truck.  

What is happening with my order once it is placed to when it is shipped?

• Good question! Once we get your paid order, we get to work. If the item is off the truck or a new item, our shipping dept will grab it and ship it as soon as they can – sometimes there can be waiting lines in our shipping departments. If the part is on the donor truck, the yard tech will pick (remove it) from the donor truck as soon as possible. Due to the high demand for our quality, reasonably-priced parts, there can sometimes be a waiting line at the yard and shipping departments. Do not worry – we are working as hard and as fast as we can to take care of all of our customers.  

• Vander Haag’s guarantees our used parts to be in good, usable condition at the time of installation. If the part does not function properly or meet your expectations at the time of installation, you will be sent a new part or refunded the amount of the part, depending on the circumstances. This will be handled on a case-to-case basis. You can also read the warranty statement here: https://www.vanderhaags.com/warranty.php  

• Ship direct means we collect enough shipping to send you your multiple items individually from the different stores or warehouses. Combine and save means we will consolidate your order at one of our stores and ship from that one store to save some shipping costs.  

• We will ship as fast as we can. There can be delays because of weather, personnel, and high-demand workloads.  

• Most of our six yards do have a waiting list. The yard pull time can run vary anywhere from a day to a week. Rest assured, we are working our hardest to get your item to you!